FAQ

  1. What’s the difference between a Single and Shared Login?
  2. What is the Group ID and Admin Password?
  3. What do I do if I have lost my password?
  4. How do I access the free section?
  5. Do you use crotchets or quarter notes?
  6. What do I do if I have a different issue?

 

Answers

What’s the difference between a Single and Shared Login? (Top)

A Single Login is designed for one student.  The student can work from any internet connected computer and their progress through the activities is recorded. A Shared Login is generally purchased by a teacher.  They can demonstrate the activities on a whiteboard, complete some activities together as a class or let students take it in turns on a classroom computer.  There is no score logging with a Shared Login.

 

What is the Group ID and Admin Password? (Top)

Single Logins purchased at one time become part of a group.  The Group ID and Admin Password can be used to monitor the progress of the students in the group and make changes to their accounts.  Click on the ‘Groups’ link in the main menu of our website to access the Group pages. Other students can join a group if they have the Group ID.  This can be done when first setting up the new account or at any time from within the application (see the top-right menu).

Click here to open the Group Management pages.

 

What do I do if I have lost my password? (Top)

If you have set up an email address to use with your login, then you can send yourself an account reminder.  Click on ‘Sign In’ in the main menu of our website to open the application, then click ‘Resend Details’.

Otherwise, ask the person who purchased the login to look for the original email sent by us when the login was set up. Or, if you have a Single Login, you can ask the Group Administrator to reset your password using the facility in the Group pages.  The Group Administrator is generally the person who purchased the logins.  If you joined a group, then you may need to ask who the Group Administrator is.  This is the case even if only one Single Login was purchased.

Or, you can always contact us if you can’t find your login details.  We will only send details to the email address used to purchase.

 

How do I access the free section? (Top)

Simply click here to open the application and use the ‘Get a Free Login’ facility.

 

Do you use crotchets or quarter notes? (Top)

You can select either. Please click here for more information.

 

What do I do if I have a different issue? (Top)

Please contact us if you have any other problems.